Reis, Ana Carla Bittencourt2024-02-262024-02-262017-07-26https://hdl.handle.net/20.500.14135/950In order to meet the final needs of INEP, the Educational Information Technology and Dissemination Board (DTDIE) develops census and evaluation systems for data collection that can later generate indicators to subsidize the formulation of educational public policies [46]. This work is a case study based on data from the General Information System Coordination (CGSI) systems under DTDIE. This General Coordination is directly responsible for the development, maintenance and support of INEP’s final systems. By quantitatively analyzing data from CGSI systems, it was possible to diagnose that approximately 48% of all software development service orders (OSs) were delivered behind schedule. In order to understand the possible causes of these delays, a root cause analysis was performed through the Fault Tree Analysis (FTA). In this context, risk management is highly recommended because it presents risk mitigation actions as a way to prevent them from materializing and can increase the probability of reaching institutional goals. That is the reason the adoption of risk management has been widely recommended by the government controlling bodies. The proposed risk management methodology suggests an integration to the cycle of agile software development adopted. For this purpose, the risk management process was developed according to ISO / IEC 31000: 2009 and the recommendations of Normative Instruction INC MP / CGU No 01/2016 and totally integrated to the Scrum Framework software development stages [93] [64]. Prior to the model definition, most current models of risk management and agile methods integration were analyzed. Proposed Methodology also defines a flow chart showing tools that could be used in each risk management activity. Also, a checklist of common risks in software projects was developed to assist the risk identification activity. Finally, a template for the Risk Management and Communication Report is presented. This document includes all management and monitoring activities and could be used to provide transparency to risks.Documento textualporAcesso abertoPolíticas Públicas em EducaçãoDesenvolvimento de SistemasTecnologia da Informação e da ComunicaçãoDissertação120754