Efetividade de processos de coaching: uma proposta de avaliação

Abstract

Contexts of rapid and unpredictable chance require the development of competencies to deal with various challenges. Organizations need extremely competent professionals. People seek coaching processes to develop skills and happiness. A rapid literature review concluded that few studies with high methodological quality investigated the effectiveness of these processes. This study aimed to build a measure of that effectiveness. The items created for the Coaching Process Effectiveness Instrument (CPEI) were semantically analyzed by lay and experts judges and applied to 263 individuals. Exploratory Factor Analysis revealed a three-factor assessment solution (coach skills, environment and perceived effects) with excellent evidence of validity. Correlations, T-tests and ANOVAS were calculated with scores for these factors and individual characteristics. The perceived effects are significantly higher among religious coachees, less educated coachees and when the evaluation is carried out within three months of the intervention. Public servants coachees make significantly fewer positive assessments of their environment. The institution that trains coaches may significantly influence CPEI assessments. These findings are still inconclusive. Their confirmation requires the use of this Instrument in other samples. Further studies are needed to conclude something about coaching effectiveness.